Every WhatsApp message answered, by the agents that take your calls.
Customers write when it suits them. A front desk reads each message, hands it to the right agent, and saves the conversation to the contact — at any hour.
One front desk, every agent behind it.
Customers write to one number. The front desk works out what they need and hands the chat to the agent built for it.
A customer messages your number — At any hour, about anything. There is no menu to pick from and no queue to wait in.
The front desk routes it — Each agent has one line on what it handles. The front desk matches the message, asks one question when it is unsure, and falls back to your default agent.
Your agent replies — The same agent, instructions and workflow that take your calls, so a customer gets one experience on the phone and in chat.
The chat lands on the contact — Every conversation is saved to the contact with a short summary, next to their calls.
It knows who it is talking to.
Customers come back, change the subject, and sometimes want you to stop. The chatbot handles all three.
Picks up where they left off — When a chat closes it is summarised, so the next time the same customer writes, the agent already has the context.
Moves with the conversation — An agent can hand the chat back to the front desk, which finds the agent that fits the new question.
Stops when asked — A customer who replies STOP is opted out at once, and opted back in only if they write to you again.
- What do I need to get started? — A WhatsApp Business account for the number you want to use. You connect it once in IntrLume, choose which agents handle chats, and pick a default.
- Does it use the same agents as my calls? — Yes. A chat runs on the same agent, instructions and workflow as a call, without the steps that only make sense on the phone, such as transferring the call.
- Can it read photos, voice notes or files? — No. It reads and replies in text. When a customer sends anything else, the agent is told it cannot see it, rather than guessing at what it was.
- Will it message customers who haven't written to us? — No. It replies to customers who message you first.
- Can my team see the conversations? — Yes. Every chat is saved on the contact's page with a short summary, alongside their calls.