Voice AI for your CRM

Voice AI, built into your CRM.

It runs where your team already works — making and answering calls, then writing every transcript, outcome, and follow-up straight back to the contact. No separate dashboard, no data silo.

Runs inside your CRM · Two-way CRM sync · Live in minutes · 12+ Indian languages

What is IntrLume?

IntrLume is a self-serve platform for building voice AI call agents — AI that holds real phone conversations. Your agents make outbound calls, answer inbound calls, and talk to visitors on your website, and they run natively inside your CRM. Describe an agent in plain language and it is live in minutes, with built-in evaluation and strong support for Indian languages and noisy, real-world calls.

Voice AI, built into your CRM

IntrLume runs inside Zoho CRM today, with Freshworks and Bigin coming soon. Trigger an AI call from a lead or contact in Zoho, run a campaign over a saved view or filter, and every call's outcome, transcript, and recording is written straight back onto the record — no separate dashboard, no data silo.

Features

  • CRM-native calling for Zoho CRM (Freshworks and Bigin coming soon)
  • Two-way sync: transcripts, outcomes, and recordings write back to the record
  • Natural-language agent builder — describe it, ship it in minutes
  • Outbound calls, inbound calls, and a click-to-talk web widget
  • 12+ Indian languages, tuned for code-switching and noisy calls
  • Built-in evaluation scoring on every call
  • Knowledge base — agents answer from your own PDFs, URLs, and docs
  • Outbound campaigns with calling windows, retries, and concurrency
  • Call analytics: transcripts, recordings, extracted data, and dispositions

Use cases

  • Lead qualification — Call and qualify leads, then route the hot ones to your team.
  • Appointment booking — Schedule, confirm, and reschedule appointments and demos.
  • Payment & renewal reminders — Nudge customers on dues, renewals, and collections at scale.
  • Delivery rescheduling — Follow up on failed deliveries, confirm the address, and book a new slot.
  • Order support — Handle order status, returns, refunds, and wrong or damaged items.
  • Surveys & feedback — Run NPS, CSAT, and feedback calls and capture structured responses.
  • Customer support — Answer inbound questions and place support callbacks around the clock.
  • Onboarding & verification — Welcome new customers and verify details with guided conversations.

Pricing

Pay per conversation — you are charged each time your agent handles a call, priced like a call center, with no setup fees and no long-term services contract. Same price on phone and web, with a dedicated phone number included.

Frequently asked questions

What is IntrLume?

IntrLume is a self-serve platform for building voice AI call agents that make outbound calls, answer inbound calls, and talk to website visitors — and run natively inside your CRM.

Which CRMs does IntrLume work with?

IntrLume integrates natively with Zoho CRM today, with Freshworks and Zoho Bigin coming soon. You can trigger AI calls from the CRM, and every outcome, transcript, and recording writes back to the record automatically.

What can IntrLume's voice agents do?

They qualify leads, book and confirm appointments, send payment and renewal reminders, run surveys, handle inbound support, and onboard or verify customers — across outbound calls, inbound calls, and a click-to-talk web widget.

Does IntrLume support Indian languages?

Yes — 12+ Indian languages, tuned for code-switching and noisy, real-world calls.

How does IntrLume pricing work?

IntrLume is pay-per-conversation — you are charged each time your agent handles a call, with no setup fees and no long-term services contract.

How do I build a voice agent in IntrLume?

Describe what you want in plain language and IntrLume generates a working agent — prompt, greeting, voice, and conversation flow — in minutes. No engineers required.