Resources / Tools and integrations
An AI agent that calls your Zoho leads and contacts, holds a real conversation, and writes the outcome back onto the record — without your team leaving the CRM.
Most voice AI tools are a separate product. You log into another dashboard, upload a list, run the calls, export a CSV, and someone re-keys the results into the CRM. By the time the data lands, it is hours old and half the context is gone.
IntrLume works the other way around. The agent is driven from Zoho CRM itself. You pick a lead, a contact, or a whole filtered view, and start the calls from there. Everything the agent learns goes back onto the same record it came from — so the CRM stays the single source of truth it was supposed to be.
These are full conversations, not recorded menus. The agent listens, handles interruptions, answers questions from your own documents, and follows the path you defined for each outcome.
You do not write scripts in a flowchart tool. Describe what the agent should do in plain language — who it is calling, what to ask, what counts as a good outcome — and a working agent comes back: opening line, conversation flow, questions, and the outcomes it should record.
From there you refine it in the editor, test it on a live call to your own phone, and publish. Most teams have something worth calling with inside an afternoon.
Every call produces a record you can act on and report against, written to the Zoho record rather than trapped in a separate tool.
Agents run in 20 languages, including English, Spanish, German, French, Italian, Portuguese, Dutch, Russian, and Arabic, alongside 11 Indian languages. Voices are tuned for real phone calls — background noise, people talking over each other, and callers who switch language mid-sentence.
Rules on automated and AI voice calls differ by country, and in several markets — including the United States — calling someone without their prior consent can carry real penalties. The safe pattern is to call people who asked to hear from you: inbound enquiries, form fills where the caller agreed to be contacted, and your existing customers.
Check what applies in the markets you call into before running an outbound campaign, and keep a record of how each contact opted in.
Yes. Connect your Zoho CRM account once, and new leads added in Zoho CRM are called automatically. After each call, the outcome, a short summary, the details the agent collected and, if you record calls, a link to the recording are added to that lead as a note. HubSpot works the same way.
No. You describe the agent in plain language and it is generated for you, then you refine it in the editor. No code and no engineering time required.
Yes. The same agent can handle outbound calls, answer inbound calls on a number you own, and talk to visitors on your website through a click-to-talk widget.
Both attach to the Zoho record the call came from, along with the outcome and any details the agent was asked to collect — so there is nothing to export or re-enter.
Pay per conversation. There are no setup fees and no long-term services contract, so you can start with a small list and scale from there.
Minutes to a first working agent, and most teams are running real calls the same day. Connecting Zoho is a one-time setup.
See it call a real lead from your own Zoho record, and watch the outcome land back on it.